1. Delete from the app
- Open the Rodod app and log in.
- Tap «More» (المزيد) in the bottom bar, scroll down to the account section and tap «Delete account» (حذف الحساب).
- Enter your password to confirm, then tap delete.
The account is deleted immediately and you are signed out of the app.
2. Delete from the website
Log in to your account on rodod.ly, then come back to this page (rodod.ly/delete-account). The delete button will appear after you confirm your password.
Log in3. Request deletion without logging in
If you can't log in to your account, send your request here or to support@rodod.ly from the phone number or email registered on the account. We verify that you own the account, then delete it within 7 days at most.
What is deleted and what is kept
Deleted immediately:
- The store, products, categories, brands, images and uploaded files.
- Orders, sales, bookings, form submissions and the customer details inside them.
- Linked Facebook pages and their access tokens, the Telegram bot and its token, and the email bot with your mailbox login details and its message log.
- Keywords, bot training, reply templates, recorded conversations and bot memory.
- Voice assistant data and your saved business activity.
- Your name, phone number and email address on the account, and all login sessions.
Kept without any identifying data: Only subscription and payment transaction records (made through the website), for accounting and legal purposes. They are no longer linked to you after deletion.
Retention period: We keep these records for 5 years from the date of each transaction, after which they are permanently and automatically deleted.
For more details, read the privacy policy.
